If your order hasn’t been shipped yet, we’re happy to help you update or cancel it. Just reach out to our customer support team as soon as possible with your order number.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link anytime to check the status and location of your package. If you haven't received your tracking info within 3 business days, feel free to contact our support team.

Yes, our formulas are designed to be gentle and effective. Many of our products are free from harsh ingredients like parabens, sulfates, and synthetic fragrances. However, if you have very sensitive skin, we always recommend patch testing first. Each product page includes full ingredient lists.

Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a tracking number via email. Delivery times vary depending on your location, but most orders arrive within 3–7 business days.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return unopened or gently used items for a refund or exchange. Just contact our support team to start the process.